We are committed to resolving any concerns quickly and fairly.
To register a complaint, please use our contact page. We aim to acknowledge all complaints within 3 working days and resolve them within 28 days.
Our full complaints procedure can be downloaded below. It sets out how we handle complaints, the timescales involved, and your rights if you are not satisfied with our response.
Download complaints procedureWe have been in operation since 1998 and have never received a serious complaint regarding our tactics or approach.